Privacy Policy

This policy covers the ScootSpace website. If you use the ScootSpace app, the privacy information provided in the app applies to that use.

Browsing the website does not require an account and we do not use analytics, advertising or tracking tools on it. We collect personal information only when you choose to contact us:

• Rider contact form: your first and last name, email address, the type of issue (account, payment, charging, scooter or other) and your message.
• Partnership and advertising form: your first and last name, email address, company name, the type of collaboration and your message.

Like most websites, the servers that deliver this website keep short technical logs for security and reliability. These can include your IP address, browser type, the pages requested and the time of the request.

• To reply to your message and handle your request.
• To follow up on partnership or advertising enquiries you have started.
• To keep the website secure and working properly.

We do not sell your personal information and we do not use your contact details for marketing unless you ask us to.

We share information only with service providers that help us run the website and process contact form messages, such as our hosting and form handling providers. They may only use it to provide their service to us. We may also disclose information where the law requires it.

We keep contact form messages for as long as we need them to respond and to handle any follow-up, and then delete them. Technical server logs are kept for a short period and then deleted or anonymised.

Depending on where you live, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct or delete it;
• object to or ask us to restrict how we use it;
• receive it in a portable format;
• complain to your local data protection authority.

To use any of these rights, contact us through the contact form. We may need to confirm your identity before acting on a request.

This website is not aimed at children, and we do not knowingly collect personal information from children through it.

We may update this policy when our practices change. The date at the top of this page shows when it last changed.